• You need to sign up as a REGISTERED user. You will find format examples in the registration form to help you when you enter details such as your telephone number. Your order information and registration details will always be available to you through the link your account. Our checkout process is quick and straightforward. Create a Studio Doe account and place an order, you 'll be automatically enrolled in our loyalty programme also can find further information on the different shipping and payment methods.
• After registration, you will receive a limited-time 100 NTD welcome code in the next day when you join, and you can also unlocked to Denim Blue or Royal Blue membership after your first order and enjoy new rewards at any time.
• BIRTHDAY REWARD-Celebrate your birthday month with a special discount Kindly remind to fill in your date of birth, when you upgrade to Denim Blue and Royal Blue membership, you will receive a birthday discount code on the 1st day of the birthday month. *Manual code Manually enter the promotional code at checkout.

• Please remember that studiodoe.com does not guarantee that product you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section. If you comes and places the item in the cart, for the site that does not reduce the quantity of what is available to others until the order has been made. Whoever orders first will get the item and the others will get an error or a message that the item is sold out when they click the “submit” button.
• Due to a limited number of free gifts, if the gift is not included, it means that it has been delivered.
  Please ensure that your ordered items are correct before making payment. Once the order is established, it cannot be cancelled or orders can not be combined.

• When you sign in your account, please click ""My Account"" and find your order number to check the processing status and delivery time of your order.
  
  Please refer to the following for the order status on the official website:
  Unpaid: Please pay within the next 1 hours. The order will be automatically cancelled after 1 hours when the payment is not made.
  Paid: Thank you for your purchase! The payment has been confirmed, we are getting your order ready to be shipped.
  Preparing: We are preparing your order for delivery. We will notify you when it has been sent.
  Shipped: Your order is on the way. Due to a volume of orders, delays of up to 1-2 days may occur. We apologize for any inconvenience this may cause.
  Expired: Unpaid orders must be paid within the next 1 hours. If the payment is not made within 1 hours, the system will automatically cancelled the order.
  *If you fail to make payment more than 3 times, cancel order arbitrarily or return it without reason, the transaction will be restricted (the restriction period is one year).

• Instock goods: Will be shipped in the order of the order. If the goods in the order are all in stock, they will be shipped within 3-5 working days (excluding holidays) after the order is placed. In case of busy logistics periods such as Chinese New Year, major national holidays, special consecutive holidays, etc., there may be delays. At that time, the logistics company's arrangements will be followed.
• Items with a sign of (*): If the size is marked with (*), it is the second batch of shipments. The arrival date for each item are different, please follow the description of each product.

• If the order status is "Unpaid", the payment method can be changed in current order; if the order status is "Paid", the order details and payment method cannot be added, removed or changed.
• Each order is processed separately, so the shipping fee and discount can not be combined.
• If the order went expired, it cannot be reactivated. Please place another new order according to current stock and promotions.
• After payment has been made an order items cannot be added, removed or changed. Please confirm the size, color, quantity of the item before proceeding to checkout.
• All promotional codes and member discount codes can only be used once in an order, and cannot be returned or re-entered after checkout.

• If you want to revise the delivery information, please enter the My Account Member Center when the order status is "paid", click the order number, and click "Edit" to revise the delivery information. If the order status is "In Stock", the delivery information cannot be modified.

• If you want to change the size and color of the product, please contact customer service before the order status is "in stock", and the customer service staff will modify the order content for you.

• Please screenshot or copy the error message you received and contact our customer service for assistance.

• Please select MY ACCOUNT >Order History > Order Number>Payment methods>select another payment methods>Repay the order

• From October 1, 2021, the new system of gift voucher will be implemented: once you choose to convert the return of goods for personal reasons or defective returns into gift voucher, in order to protect the rights and interests of both parties, "the gift voucher will not be accepted and converted into cash".
• The gift voucher will assist in depositing it into the member's account, and the discount can be used in the next order.
• Gift voucher can not be used to the order shipping fee.

We accept Credit Card, LINE PAY, PayPal for international order.

• ATM(Only for Taiwan) : After remittance within 1 hour, there is no need to send a letter to inform your remittance account number. Once the exclusive account receives your remittance, it will automatically modify your order to the paid status.
• The overdue account can not be able to receive the payment, and the order will be canceled. Please create a new order again.

Due to the high cost of international shipping and time-consuming process, there is no returns accepted for all oversea orders. We apologize for any inconvenience this may cause.

• This official website is suitable for local delivery service, In-store pick-up (711, Family Mart), international delivery.

After the package status shows "shipped", you can ask the customer service for the package number the next day and check the shipping platform:

• Home delivery package progress: 黑貓
• SF Express checks the progress of the package: SF Express
• In-store pick-up package progress: 7-11, Family Mart

• Taiwan Main Island | Products are delivered by 黑貓, and a shipping fee of 100 yuan will be charged regardless of the number of products.
• Outlying Islands, Taiwan | Products are delivered by 黑貓, and a shipping fee of 220 yuan will be charged regardless of the number of items.
• Please note the following areas do not provide delivery service:
  ． Penghu area: Wang'an Township, Qimei Township, Hujing Island, Tongpan Island, Dacang Island, Yuanbei Island, Bird Island, Huayu Island, and Jibei Island.
  ． Kinmen area: Wuqiu, Lieyu, Bold, Erdan.
  ． Matsu area (Lianjiang County): Nangan Township, Beigan Township, Juguang Township, and Dongyin Township.
  ． Others: Orchid Island, Green Island, Xiaoliuqiu and other outer islands and post office boxes

• Volume and weight restrictions (weight < 5kg, length + width + height ≦ 105cm, longest single side ≦ 45cm, other two sides ≦ 30cm).
• If your package's volume over the limit, you cannot choose In-store pick-up. If you still need to choose Convenient shop pick-up, please split the order.

• When the pack arrives, the store will notify you via text message.
• The waiting period for supermarket pick-up is approximately 7 working days, and is mainly based on SMS notification. In case of busy logistics periods such as Chinese New Year, major national holidays, special consecutive holidays, etc., there may be delays. At that time, the logistics company's arrangements will be followed. If you have urgent items, please consider placing an order.

• If you want to return the product due to personal reasons or defects, please apply for return to Customer Service(Line@) within the seven-day appreciation period. Free shipping is provided for one return within the appreciation period. If you fail to apply for a return or exchange to customer service during the period and send the product back without authorization, the brand will not accept it and will have to bear the cost of re-sending it.
• Calculation of the seven-day appreciation period (including holidays): The appreciation period is not a trial period. Please keep the products and gifts in brand new condition, and do not remove the original packaging and tags; footwear products must be kept brand new and unworn. traces. The first day for over-the-counter delivery is the day after pickup, and the first day for home delivery is the day after the signature is received. Please be careful whether it is the buyer himself (administrator/family member, etc.) who signs for the shipment.
  
  Items that cannot be returned or exchanged and special conditions:

  • Exceeding the seven-day viewing period.
  • According to Taiwan Consumer Protection Law, intimate clothing (underwear, pajamas, socks, swimsuits, all products containing bra, etc.) and accessories (earrings, earrings, necklaces, rings, bracelets, etc.) are personal hygiene products. Therefore, there is no appreciation period for sales and returns are not accepted based on the principle of personal hygiene.
  • Clothes that have obvious smells such as perfume or cigarette smoke, are stained with foundation, lipstick, have product tags removed, have been exposed to water, have scratched or damaged accessories, or other signs of use will not be accepted for return due to defects.
  • The shoes or soles have obvious wear and tear, stains, obvious scratches, creases, etc. caused by the try-on, and the goods are not in new condition.
  • Footwear products lack related accessories, dust bags, tags (including tag wires), shoe boxes, etc.
  • Failure to maintain the integrity of footwear merchandise and related accessories
  • Please use any bag to seal and package the returned goods properly. Do not directly paste papers, write text, directly paste tape on the shoe box, or otherwise cause damage to the shoe box. If the shoe box is damaged, it will not be possible. Handle returns and exchanges.
  • To protect the rights of both parties, please be sure to videotape the entire unboxing process to ensure that no goods are missing. For incorrectly shipped, out-of-stock, or defective products, please refer to the "original clear and complete unboxing video" as the basis. (A complete video file is recorded starting from the complete unopened state of the delivery box. Videos that are fast forwarded or have obvious editing marks are not accepted)

  Non-defect definition:

  • The dimensions of the products are all measured manually. Due to different batches of shipments, materials and other factors, the size measurement error of the actual product is ±2cm, which is within the normal range.
  • Each computer and mobile phone may have different color renderings, so please consider placing an order.
  • Threads, slight loose threads, unbuttoned buttons, indentations on clothing, and mixed threads are all normal phenomena.
  • Glue overflow, residual glue, and thread disconnection are all normal phenomena.
  • New products may have the smell of original fabrics or dyes. Ventilate first and then clean, and the problem will gradually disappear. For example, denim products.
  • Each batch of denim clothing is washed to a different degree, so there will be slight color differences. It is normal for the torn locations to be slightly different from batch to batch.
  • The production of genuine leather for bag products is affected by different factors such as seasons, dyes, and leather materials. It is normal for the leather surface condition, color, and leather to vary. Leather texture, distressed mottled texture, dents and creases, material smell, small stains or scratches within 3 cm in diameter, a few threads that can be cut by yourself, new zippers that are dry, are all considered acceptable under international inspection standards. Within the acceptable range, defects are not included in the scope of defects if they do not affect normal use, function and appearance.
  • Factory-made shoe products may have some small spots, indentations, abrasions, residual glue, glue overflow, etc. The size is about 2-3 cm or less, and some soles may have colors due to differences between batches. If you are very concerned about the difference in the shape of the sole, please understand it before placing an order.
  • Please be sure to check the size before purchasing silver jewelry. The size may have errors due to different measurements. 0.5-1 cm is normal.

• If you want to make a return, please apply to Customer Service(Line@) within the seven-day appreciation period. You can choose to collect it at your home or send it back to the post office. If you send it back by mail, the shipping fee will be refunded together with the payment (maximum subsidy of 80 yuan). If you choose an ATM refund, a bank handling fee of 15 yuan will be charged to the payment. If the amount after the return does not reach the free shipping threshold/promotion threshold/whole order return, you will be required to bear the original shipping fee (100 yuan will be deducted from the refund amount), the difference in discounts for other products in the original order, and Relevant gifts must be returned (new and unopened). If the gift is not returned, the original price will be calculated directly. Returned items must be sent back in brand new condition (including the original zipper bag) and gifts; returned items for footwear must include the complete product and accessories (the shoe box must be intact and free of dirt and damage) and placed in the shoe box. Then seal and package it properly in a carton. If the product is incomplete or damaged, a packaging and logistics handling fee of 60 yuan/piece will be charged. STUDIO DOE has the right to refuse returns or exchanges.

• If you encounter product defects, please provide the order number and clear photos of the defect, and contact Customer Service for assistance.
• Refunds are provided in two ways: purchase money and cash refund.

• If the exchange is due to personal factors, please contact Customer Service for assistance. The buyer must bear the return shipping costs.
• Please confirm the size and color of the product with customer service before making an exchange.
• Only one exchange of the same size/color is accepted, other items cannot be exchanged.
• Only exchanges for in-stock items are provided. The round-trip shipping fee must be borne by the buyer, and will be shipped with a unified inward shipping fee of $100.

• Overseas payment: VISA, MASTER, JCB credit cards of all banks and Paypal can be used
• According to Taiwan Business Tax Law, a unified invoice will not be issued for overseas orders. Studio doe will include product details in the package for verification

• Overseas delivery areas include Hong Kong, Macau, Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia, the United States, Canada, Australia, Belgium, the United Kingdom, France, Germany, Italy, Luxembourg, the Netherlands, Denmark, Finland, and Portugal , Spain, Sweden, Norway, Switzerland and Arabia.
• Japan will be delivered by Shinrui Sagawa Freight; other countries will be delivered by SF Express. The system will calculate the freight based on the actual or volumetric weight, whichever is greater. There is no free shipping discount.
• Since shoes, bags, and accessories are packaged in outer boxes, overseas shipping charges will be calculated based on volumetric weight.
• Delivery services are suspended in some remote areas of Japan/USA. Detailed area zip codes can be found on Sagawa official website/SF official website Note: If the order address is located in a remote area, the order will be canceled and not shipped, and a full refund will be issued. Please forgive me.
• Only countries in Hong Kong and Macao can deliver liquid-related products. Orders cannot be completed in restricted areas.
• If the delivery information is changed after the order is shipped, a logistics processing fee of NT$350 will be charged according to the freight company's regulations.
• After completing the checkout, it is deemed that you agree to the freight collection method and the handling of customs duties/logistics fees.

• Due to the time-consuming air parcel delivery in overseas areas and the cumbersome cross-border refund operations, we are unable to provide return and exchange services for overseas members. We apologize for your understanding.
• If you receive defective/wrong goods, please contact Customer Service within 7 days (including holidays) from the day after you sign for the package, and we will assist in handling it as soon as possible.
• Due to restrictions on cross-border refund operations, returns of defective products will all be refunded to the STUDIO DOE official website shopping credit.
• The value of the brand's merchandise will be declared as the actual amount. If it exceeds the local tax-free amount, relevant taxes must be paid in accordance with local customs regulations.
• Since import tariff standards vary from country to country, we will notify you via email if you are in arrears with taxes. Regarding the payment deadline and status of the package, please contact the logistics company directly.
• If payment of customs duties is refused or overdue, the logistics company will destroy the package after the final retention date and the order will not be canceled or refunded.
• Please be sure to fill in the correct recipient information. If the package cannot be delivered because the recipient information is incorrect and there is no one to sign for it, and the package is returned, the brand will directly cancel the entire order and no refund will be given.

• In order to maintain the service life of the clothes, it is recommended to wash them by hand. Machine washing is not recommended, because it is easy to cause deformation of clothes.
  Precautions for hand washing:
  • Gentle hand washing, it is recommended to use only a small amount of neutral washing powder and detergent, the water temperature is below 30 degrees, gently rub with hands, wring out and dry.
  • All dark-colored clothes will be color-fixed. Due to the external humid climate or storage state, it is easy to cause dye transfer. In order to protect your precious clothes and accessories and reduce the occurrence of dye transfer, it is recommended to wash them separately in the water before wearing them for the first time. Try to avoid mixing with light-colored clothing and accessories or excessive friction for a long time.
  • Gently press the garment to help absorb excess water. Avoid wringing the fabric forcefully to prevent damage to the fibers. Turn the garment inside out and hang it to dry (for sweaters and knitwear, lay them flat to dry). Once dried, promptly store the garment and avoid prolonged exposure to direct sunlight, which can cause oxidation and fading.
  • After drying, use the iron to adjust to the low-to-medium temperature (below 150 degrees), and lightly iron the clothes to restore the original shape.
  • It should avoid hooking with sharp objects or objects with rough surfaces, causing unnecessary doubts about snagging.
  • Leather products, clothing with high wool content and overcoats are recommended to be sent to professional laundromats.

  During the quality inspection process, the STUDIO DOE team takes each product seriously and conducts washing tests on the fabrics. We hope that you can follow our washing recommendations. If you do not follow our washing methods and cause damage to your clothes, We cannot provide any return service, thank you for your understanding and cooperation!

  For related fabric washing and maintenance knowledge, please refer to the attached file.
  

• Denim products have been stone washed, specially washed, and treated with lotion. The color of each item is not exactly the same. It is normal to have a slight smell of detergent. It is recommended that you put it in the water and dry it in a ventilated place to avoid the smell. The improvement will gradually fade with the number of cleanings.
• Due to yarn characteristics, sweater knitted items may produce slight pilling under normal wear and washing, but this is normal and does not affect wear. It is recommended to avoid excessive friction with clothes and accessories with thicker fibers when wearing them. If there is pilling on the surface of the clothes, you can use a delinting ball machine to remove it and it can be improved.
• Cotton and linen products may shrink slightly after being put into the water for the first time. It is recommended to hand wash them in cold water and lay them flat to dry. Do not machine wash or spin them to extend the life of the clothes.
• For products with tweed tweed or unfinished designs, the tweed edges are designed with special fixed seams to avoid excessive tweeding, but there may still be longer tweed edges, which can be trimmed slightly by yourself with scissors.
• Footwear: Due to the shoemaking process, there may be some embossing, wrinkles or slight color differences due to the leather itself. This does not affect the appearance and is normal. Each pair of footwear is handmade, and there may be some slight embossing on the left and right feet. Possible asymmetry is not a defect; the shoe box may be squeezed or slightly damaged during transportation, which is difficult to avoid.
• The quality of swimsuit products will be affected by chemicals in swimming pools, sodium in seawater and other natural ingredients. If you wear a swimsuit in the water in the above situations, it is recommended to wash it immediately with plenty of water after use to avoid deterioration of the condition of the product due to residues of chemical or other special ingredients. If you do not wash the swimsuit with clean water immediately after use, and then store the swimsuit in a plastic bag, it is very likely to accelerate the dyeing of the swimsuit
• Due to the various special ingredients and high temperatures contained in hot springs, swimsuit products may cause elastic fatigue, fading, and dyeing of swimsuits. Therefore, it is not recommended to wear swimsuits in hot springs

• Silver is basically a material that does not rust, but it may become darkened or blackened by reacting with sulfur in the air, sweat, sebum, etc. If it is a ring, it will be restored by wiping it with a commercially available silver cleaning cloth In its original condition. Silver conditioners are recommended for fine chains such as silver necklaces. The above care applies to silver jewelery only and should not be used on gold-plated or smoked items.
• Please be careful not to wear jewelry when entering the hot springs.
• When not wearing, please wipe off the dirt and store in an airtight container to avoid oxidation of silver jewelry.
• Silver ornaments are all handmade silver 925, and the ornaments are made of pure materials. Wakae has a severe case of metal hypersensitivity. After treatment, I experienced hypersensitivity and immediate cessation of treatment, as well as consultation with dermatological medical treatment.

• Please confirm the size before purchasing.
• See the image below for details on ring sizes.