• You need to sign up as a REGISTERED user. You will find format examples in the registration form to help you when you enter details such as your telephone number. Your order information and registration details will always be available to you through the link your account. Our checkout process is quick and straightforward. Create a Studio Doe account and place an order, you 'll be automatically enrolled in our loyalty programme also can find further information on the different shipping and payment methods.
• After registration, you will receive a limited-time 150 NTD welcome code in the next day when you join, and you can also unlocked to Denim Blue or Royal Blue membership after your first order and enjoy new rewards at any time.
• BIRTHDAY REWARD-Celebrate your birthday month with a special discount Kindly remind to fill in your date of birth, when you upgrade to Denim Blue and Royal Blue membership, you will receive a birthday discount code on the 1st day of the birthday month. *Manual code Manually enter the promotional code at checkout.

• Please remember that studiodoe.com does not guarantee that product you save in your basket will remain in stock. Therefore, if one of them sells out, you will be able to see that information in that section. If you comes and places the item in the cart, for the site that does not reduce the quantity of what is available to others until the order has been made. Whoever orders first will get the item and the others will get an error or a message that the item is sold out when they click the “submit” button.
• Due to a limited number of free gifts, if the gift is not included, it means that it has been delivered.
  Please ensure that your ordered items are correct before making payment. Once the order is established, it cannot be cancelled or orders can not be combined.

• After logging in to your account, please click "My Account" and your order number to check the order processing status and arrival time.
  
  Please refer to the following for the official website order status:
  Unpaid: Please pay within 1 hour after the order is placed. The system will automatically cancel the order if payment is not made.
  Paid: Payment has been confirmed and the order has been established.
  Preparing: The order is being prepared.
  Preparing: The order is ready to be shipped, please wait patiently.
  Shipped: The order has been shipped, please pay attention to the receipt.
  Expired: If the payment is not completed within 1 hour after the order is established, the order has been automatically canceled.
  * If you fail to pay more than 3 times, cancel orders arbitrarily or return goods without reason, your transactions will be restricted (the restriction period is one year).

• Instock goods: Will be shipped in the order of the order. If the goods in the order are all in stock, they will be shipped within 3-5 working days (excluding holidays) after the order is placed. In case of busy logistics periods such as Chinese New Year, major national holidays, special consecutive holidays, etc., there may be delays. At that time, the logistics company's arrangements will be followed.
• Items with a sign of (*): If the size is marked with (*), it is the second batch of shipments. The arrival date for each item are different, please follow the description of each product.

• If the order status is "Unpaid", the payment method can be changed in current order; if the order status is "Paid", the order details and payment method cannot be added, removed or changed.
• Each order is processed separately, so the shipping fee and discount can not be combined.
• If the order went expired, it cannot be reactivated. Please place another new order according to current stock and promotions.
• After payment has been made an order items cannot be added, removed or changed. Please confirm the size, color, quantity of the item before proceeding to checkout.
• All promotional codes and member discount codes can only be used once in an order, and cannot be returned or re-entered after checkout.

• If you want to revise the delivery information, please enter the My Account Member Center when the order status is "paid", click the order number, and click "Edit" to revise the delivery information. If the order status is "In Stock", the delivery information cannot be modified.

• If you want to change the size and color of the product, please contact customer service before the order status is "in stock", and the customer service staff will modify the order content for you.

• Please screenshot or copy the error message you received and contact our customer service for assistance.

• Please select MY ACCOUNT >Order History > Order Number>Payment methods>select another payment methods>Repay the order

• From October 1, 2021, the new system of gift voucher will be implemented: once you choose to convert the return of goods for personal reasons or defective returns into gift voucher, in order to protect the rights and interests of both parties, "the gift voucher will not be accepted and converted into cash".
• The gift voucher will assist in depositing it into the member's account, and the discount can be used in the next order.
• Gift voucher can not be used to the order shipping fee.

We accept Credit Card, LINE PAY, PayPal for international order.

• ATM(Only for Taiwan) : After remittance within 1 hour, there is no need to send a letter to inform your remittance account number. Once the exclusive account receives your remittance, it will automatically modify your order to the paid status.
• The overdue account can not be able to receive the payment, and the order will be canceled. Please create a new order again.

Due to the high cost of international shipping and time-consuming process, there is no returns accepted for all oversea orders. We apologize for any inconvenience this may cause.

• This official website is suitable for local delivery service, In-store pick-up (711, Family Mart), international delivery.

The package status shows "shipped". You can check the delivery number in Order Record and check it on the freight platform. It takes about 2 days to upload the data. If you can't check it, you can check it again after a few days.

• Check the progress of your package with home delivery: Black Cat
• S.F. Express checks package progress: SF Express
• Supermarkets check package progress: 7-11, FamilyMart

• Taiwan Main Island | Products are delivered by 黑貓, and a shipping fee of 100 yuan will be charged regardless of the number of products.
• Outlying Islands, Taiwan | Products are delivered by 黑貓, and a shipping fee of 220 yuan will be charged regardless of the number of items.
• Please note the following areas do not provide delivery service:
  ． Penghu area: Wang'an Township, Qimei Township, Hujing Island, Tongpan Island, Dacang Island, Yuanbei Island, Bird Island, Huayu Island, and Jibei Island.
  ． Kinmen area: Wuqiu, Lieyu, Bold, Erdan.
  ． Matsu area (Lianjiang County): Nangan Township, Beigan Township, Juguang Township, and Dongyin Township.
  ． Others: Orchid Island, Green Island, Xiaoliuqiu and other outer islands and post office boxes

• Volume and weight restrictions (weight < 5kg, length + width + height ≦ 105cm, longest single side ≦ 45cm, other two sides ≦ 30cm).
• If your package's volume over the limit, you cannot choose In-store pick-up. If you still need to choose Convenient shop pick-up, please split the order.

• When the pack arrives, the store will notify you via text message.
• The waiting period for supermarket pick-up is approximately 7 working days, and is mainly based on SMS notification. In case of busy logistics periods such as Chinese New Year, major national holidays, special consecutive holidays, etc., there may be delays. At that time, the logistics company's arrangements will be followed. If you have urgent items, please consider placing an order.

• If you want to return the product due to personal reasons or defects, please apply for return to Customer Service (Line@) within the seven-day appreciation period. During the appreciation period, only one return and free shipping service will be provided for an order. If you fail to apply for a return to customer service within the appreciation period and send the product back without authorization, the brand will not accept it and will have to bear the cost of re-sending it.

Items that cannot be returned and special conditions:
• Exceeding the seven-day viewing period.
• According to Taiwan's Consumer Protection Law, intimate clothing (underwear, pajamas, socks, swimsuits, all bra-containing products, etc.) and accessories (earrings, earrings, necklaces, rings, bracelets, etc.) are personal hygiene products. Therefore, there is no appreciation period after sale and returns are not accepted based on the principle of personal hygiene.
• Clothes that have obvious smells of perfume, cigarette smoke, etc., are stained with foundation, lipstick, have product tags removed, have been exposed to water, have scratched or damaged jewelry, or have signs of use, etc., will not be returned.
• The shoes or soles have obvious wear, stains, creases and other signs of trial wear; they lack relevant accessories, dust bags, tags (including tag wires), shoe boxes, etc.; please do not directly paste papers, write text, stick tape on the shoe box, or otherwise cause damage to the shoe box. If the shoe box is damaged, returns/exchanges will not be processed.
• Please use any bag to seal and package the returned goods properly. Do not directly paste papers, write text, directly stick tape on the shoe box, or otherwise cause damage to the shoe box. If the shoe box is damaged, returns or exchanges will not be processed.
• To protect the rights of both parties, please be sure to videotape the entire unboxing process to ensure that no goods are missing. For incorrectly shipped, out-of-stock, or defective products, please refer to the "original clear and complete unboxing video" as the basis. (A complete video file is recorded starting from the complete unopened state of the delivery box. Videos that are fast forwarded or have obvious editing marks are not accepted)
Non-defect definition:
• The dimensions of the products are all measured manually. Due to different batches of shipping, materials and other factors, the size measurement error of the actual product is ±2cm, which is within the normal range.
• Each computer and mobile phone may have different color renderings, so please consider placing an order.
• Threads, slight loose threads, unbuttoned buttons, indentations on clothing, and mixed threads are all normal phenomena.
• Glue overflow, residual glue, and thread disconnection are all normal phenomena.
• New products will have some smell of original fabric or dyes. Ventilate first and then clean, and the situation will gradually disappear. For example, denim products.
• Each batch of denim clothing is washed to a different degree, so there will be slight color differences. It is normal for the torn locations to be slightly different from batch to batch.
• The production of genuine leather for bag products is affected by different factors such as seasons, dyes, and leather materials. It is normal for the leather surface condition, color, and leather to vary. Leather texture, distressed mottled texture, indentation and creases, material smell, small stains or scratches within 3 cm in diameter, a few threads that can be cut by yourself, dryness of new zippers, are all within the acceptable range according to international inspection standards, and are not included in the scope of defects as long as they do not affect normal use functions and appearance.
• Factory-made shoe products may have some small spots, indentations, abrasions, residual glue, glue overflow, etc. The size is about 2-3 cm or less. Due to the differences between batches, the color and shape of the soles of some shoe soles may vary. If you are very concerned, please understand before placing an order.
• Please be sure to check the size before purchasing silver jewelry. The size may have errors due to different measurements. 0.5-1 cm is normal.

• To simplify and speed up the process of obtaining suitable products, only return services are provided for orders. If you need to change the size or color, you can return the product within the seven-day appreciation period and then re-order. You can choose to return the product to your home or 7-11. Please pack different orders separately.
• If you choose ATM refund, a bank handling fee of NT$15 will be charged in the amount.
• If the amount after partial return does not reach the free shipping threshold/promotional activity threshold/discount code threshold, the discount difference will be deducted from the refund amount (the discount code will not be returned after the return); those who return the entire order need to bear the original shipping fee (deduct NT$100 from the refund amount). If the returned product does not meet the gift threshold, it must be returned together. If it is not returned, the original price will be directly calculated and deducted from the refund amount.
• The returned product must be kept intact (including the original ziplock bag/tag) and the gift in a brand new state; for shoes, the complete product and accessories (the shoe box must be kept intact without dirt or damage) must be placed in a shoe box and sealed with a carton. If the product is incomplete or damaged, a packaging and logistics handling fee of 60 yuan/piece will be charged, and STUDIO DOE has the right to refuse the return/exchange.

• If the product is defective, please provide the order number, clear photos of the defect and text description, and contact Customer Service (Line@) for assistance.
• Refunds are provided in two ways: purchase money and cash refund.

• Home collection process: It is expected that the collection will be completed within one week. Please put the order details in the original package in the box, pack it and wait for the courier to pick it up. Mark "Studio Doe Return" on the outer box. The logistics will contact you by phone to arrange a convenient time before picking up the package.
• 7-11 return process:
  1. Operation instructions
  1. After obtaining the return code, please use ibon to return the goods to 7-11 within three days (including the day of application).
  ※ If you do not receive the SMS of the shipping code within three minutes after application, please contact customer service (Line@) for confirmation.
  ※ The return code will be invalid if it is not used after the expiration date, and no second code will be provided.
  2. Packaging requirements:
  ． Use cartons or bags to pack returned goods, and the packaging materials must be sturdy and not easily damaged.
  ． Package size limit: the longest side ≤ 45 cm, length + width + height total ≤ 105 cm
  ※ If the size exceeds the specified size or does not meet the packaging regulations, the store has the right to refuse to accept the package.
  2. ibon operation steps:
  　　1. Enter the ibon homepage and select "Shopping/Shipping"
  　　2. Click "Delivery"
  　　3. Select "Return"
  　　4. Enter the return code
  　　5. Print the receipt details
  　　6. Hand over the printed receipt details and the return package to the 7-11 clerk
  　　7. Keep the receipt: After completing the operation, please be sure to keep the receipt until the return process is officially completed.
  *For more details, please refer to 7-11 Return.

• Overseas payment: VISA, MASTER, JCB credit cards of all banks and Paypal can be used
• According to Taiwan Business Tax Law, a unified invoice will not be issued for overseas orders. Studio doe will include product details in the package for verification

• Overseas delivery areas include Hong Kong, Macau, Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia, the United States, Canada, Australia, Belgium, the United Kingdom, France, Germany, Italy, Luxembourg, the Netherlands, Denmark, Finland, Portugal, Spain, Sweden, Norway, Switzerland and Arabia.
• Overseas countries use SF Express for delivery, and the system will calculate the freight based on the actual or volumetric weight, whichever is greater. There is no free shipping discount.
• Since shoes, bags, and accessories are packaged in outer boxes, overseas shipping charges will be calculated based on volumetric weight.
• Delivery services are suspended in some remote areas of Japan/USA. Detailed area zip codes can be found on SF official website Note: If the order address is located in a remote area, the order will be canceled and not shipped, and a full refund will be issued. Please forgive me.
• Only countries in Hong Kong and Macao can deliver liquid-related products, and orders cannot be completed in restricted areas.
• If the delivery information is changed after the order is shipped, a logistics processing fee of NT$350 will be charged according to the freight company's regulations.
• After completing the checkout, it is deemed that you agree to the freight collection method and the handling of customs duties/logistics fees.

• Due to the time-consuming air parcel delivery in overseas areas and the cumbersome cross-border refund operations, we are unable to provide return and exchange services for overseas members. We apologize for your understanding.
• If you receive defective/wrong goods, please contact Customer Service within 7 days (including holidays) from the day after you sign for the package, and we will assist in handling it as soon as possible.
• Due to restrictions on cross-border refund operations, returns of defective products will all be refunded to the STUDIO DOE official website shopping credit.
• The value of the brand's merchandise will be declared as the actual amount. If it exceeds the local tax-free amount, relevant taxes must be paid in accordance with local customs regulations.
• Since import tariff standards vary from country to country, we will notify you via email if you are in arrears with taxes. Regarding the payment deadline and status of the package, please contact the logistics company directly.
• If payment of customs duties is refused or overdue, the logistics company will destroy the package after the final retention date and the order will not be canceled or refunded.
• worldwideMembershipQuestion003_07

• In order to maintain the service life of the clothes, it is recommended to wash them by hand. Machine washing is not recommended, because it is easy to cause deformation of clothes.
  Washing Instructions:
  • Gentle hand washing, it is recommended to use only a small amount of neutral washing powder and detergent, the water temperature is below 30 degrees, gently rub with hands, wring out and dry.
  • All dark-colored clothes will be color-fixed. Due to the external humid climate or storage state, it is easy to cause dye transfer. In order to protect your precious clothes and accessories and reduce the occurrence of dye transfer, it is recommended to wash them separately in the water before wearing them for the first time. Try to avoid mixing with light-colored clothing and accessories or excessive friction for a long time.
  • Gently press the garment to help absorb excess water. Avoid wringing the fabric forcefully to prevent damage to the fibers. Turn the garment inside out and hang it to dry (for sweaters and knitwear, lay them flat to dry). Once dried, promptly store the garment and avoid prolonged exposure to direct sunlight, which can cause oxidation and fading.
  • After drying, use the iron to adjust to the low-to-medium temperature (below 150 degrees), and lightly iron the clothes to restore the original shape.
  • It should avoid hooking with sharp objects or objects with rough surfaces, causing unnecessary doubts about snagging.
  • Leather products, clothing with high wool content and overcoats are recommended to be sent to professional laundromats.

  During the quality inspection process, the STUDIO DOE team takes each product seriously and conducts washing tests on the fabrics. We hope that you can follow our washing recommendations. If you do not follow our washing methods and cause damage to your clothes, We cannot provide any return service, thank you for your understanding and cooperation!

  For related fabric washing and maintenance knowledge, please refer to the attached file.
  

• Denim products have been stone washed, specially washed, and treated with lotion. The color of each item is not exactly the same. It is normal to have a slight smell of detergent. It is recommended that you put it in the water and dry it in a ventilated place to avoid the smell. The improvement will gradually fade with the number of cleanings.
• Due to yarn characteristics, sweater knitted items may produce slight pilling under normal wear and washing, but this is normal and does not affect wear. It is recommended to avoid excessive friction with clothes and accessories with thicker fibers when wearing them. If there is pilling on the surface of the clothes, you can use a delinting ball machine to remove it and it can be improved.
• Cotton and linen products may shrink slightly after being put into the water for the first time. It is recommended to hand wash them in cold water and lay them flat to dry. Do not machine wash or spin them to extend the life of the clothes.
• For products with tweed tweed or unfinished designs, the tweed edges are designed with special fixed seams to avoid excessive tweeding, but there may still be longer tweed edges, which can be trimmed slightly by yourself with scissors.
• Footwear: Due to the shoemaking process, there may be some embossing, wrinkles or slight color differences due to the leather itself. This does not affect the appearance and is normal. Each pair of footwear is handmade, and there may be some slight embossing on the left and right feet. Possible asymmetry is not a defect; the shoe box may be squeezed or slightly damaged during transportation, which is difficult to avoid.
• The quality of swimsuit products will be affected by chemicals in swimming pools, sodium in seawater and other natural ingredients. If you wear a swimsuit in the water in the above situations, it is recommended to wash it immediately with plenty of water after use to avoid deterioration of the condition of the product due to residues of chemical or other special ingredients. If you do not wash the swimsuit with clean water immediately after use, and then store the swimsuit in a plastic bag, it is very likely to accelerate the dyeing of the swimsuit
• Due to the various special ingredients and high temperatures contained in hot springs, swimsuit products may cause elastic fatigue, fading, and dyeing of swimsuits. Therefore, it is not recommended to wear swimsuits in hot springs

• Silver is basically a material that does not rust, but it may become darkened or blackened by reacting with sulfur in the air, sweat, sebum, etc. If it is a ring, it will be restored by wiping it with a commercially available silver cleaning cloth In its original condition. Silver conditioners are recommended for fine chains such as silver necklaces. The above care applies to silver jewelery only and should not be used on gold-plated or smoked items.
• Please be careful not to wear jewelry when entering the hot springs.
• When not wearing, please wipe off the dirt and store in an airtight container to avoid oxidation of silver jewelry.
• Silver ornaments are all handmade silver 925, and the ornaments are made of pure materials. Wakae has a severe case of metal hypersensitivity. After treatment, I experienced hypersensitivity and immediate cessation of treatment, as well as consultation with dermatological medical treatment.

• Please confirm the size before purchasing.
• See the image below for details on ring sizes.

• You can go to Doe Points in the "Member Center" to check the points, usage status and expiration date.
• The use period of Doe points is 180 days, starting from the day after receiving Doe points. The order of discounts will be based on the expiration date. Unused Doe points will automatically expire at 23:59:59 on the expiration date without further notice from the system.

• Doe points are bonus points for members and cannot be exchanged for cash, shopping credits, etc. or transferred to other accounts for use.
• If you order pre-ordered goods, you will apply for return of the goods after receiving the goods. The original order Doe points have expired and cannot be returned.
• Studio Doe reserves the right to change, terminate or cancel part or all of this event at any time and the right of final interpretation of the precautions for this event. Detailed event methods are subject to the announcement on this event website.