CUSTOMER SERVICE

Return and Exchange Application

▪︎ The Studio Doe official website provides a 7-day appreciation period (not a trial period). If you need to return or exchange an item due to personal reasons or a product defect, please apply on the official website through Order History > Shipped. Each order is eligible for one free-shipping return/exchange service.

▪︎ Items sent back without applying within the appreciation period cannot be accepted for return or exchange, and you will need to pay the NT$100 reshipping fee.

▪︎ Exchanges are accepted once only, for a different size or color of the same product, and cannot be made for other products. Please confirm the item you want to exchange before applying to protect your rights.

Return Notes

▪︎ Returns can be arranged by home pickup or 7-11 return service.

▪︎ If you apply for both a return and an exchange in the same order, please pack and send them separately. Items from different orders should also be packed separately.

▪︎ If a partial return causes the order to fall below the free shipping, campaign, or promo code threshold, the difference will be deducted from the refund. If the original shipping fee (NT$100) was paid, it is not included in the refund for a full-order return.

▪︎ If the gift threshold is no longer met after a return, gifts must be returned together; unreturned gifts will be deducted at their original price.

▪︎ Products must remain complete and brand new, including the product itself, zipper bags, tags, and gifts. Shoes must be returned with the shoe box and all accessories, and properly packed in an outer carton. If the product or packaging is incomplete, a handling fee may be charged and Studio Doe reserves the right to reject the return.

Exchange Notes

▪︎ Each item can be exchanged only once. After an exchange, the item cannot be exchanged again or returned.

▪︎ Exchanges are limited to a different size or color of the same item; other items are not available.

▪︎ Please confirm the size or color you want before applying. Requests cannot be changed after submission.

▪︎ Stock is based on availability at the time of application. If the item is out of stock, please apply for a return instead.

▪︎ Please check whether the exchange item is in stock or a preorder item; preorder items ship according to the time shown on the product page.

1. Home Pickup Return Process

▪︎ Pickup is expected to be completed within about 7 days.

▪︎ Please place the original order statement inside the package and pack it properly.

▪︎ Please mark the outer box with: Studio Doe Return.

▪︎ The logistics company will call before pickup to confirm a convenient pickup time.

2. 7-11 Return Service Process

▪︎ The return code will be sent by SMS to the mobile number entered on your order.

▪︎ After receiving the return code, please complete the return at 7-11 using ibon within 3 days, including the application day.

▪︎ If you do not receive the SMS return code within 3 minutes after applying, please contact official LINE customer service.

* For operating steps and packaging rules, please refer to 7-11 return service.

* Expired return codes become invalid and cannot be reissued.

* Some larger shoes and bags cannot use the return service. Please use home pickup instead.

▪︎ For how to send items back, please refer to "Return methods" above.

▪︎ After the returned item is received and inspected, the replacement will be shipped within about 5 business days. If the replacement is a preorder item, it will ship after the preorder items arrive; split shipments are not available.

▪︎ You can check the exchange progress in your account.

▪︎ The 7-day appreciation period has passed.

▪︎ Personal hygiene items: close-fitting clothing (underwear, sleepwear, socks, swimwear, items with bras) and accessories (earrings, necklaces, rings, bracelets, etc.) cannot be returned.

▪︎ Signs of use: perfume or smoke odor, foundation stains, removed tags, washed items, scratched accessories, etc.

▪︎ Shoe restrictions: shoes with sole wear, stains, creases, or missing/damaged boxes or accessories cannot be returned. Please do not paste labels or write on the shoe box.

▪︎ Packaging method: Please package returned items in a bag or outer packaging. Do not send back an exposed shoe box. Damaged shoe boxes cannot be accepted.

▪︎ Unboxing video: To protect your rights, wrong items, missing items, or defects require a complete unedited unboxing video before the package is opened as the basis for acceptance.

▪︎ If you receive a defective item, please provide the order number, clear photos of the defect, and a brief description, then contact LINE customer service for assistance.

Not Considered Defects

The following conditions are product characteristics and are not considered defects:

• Size variance: Manual flat measurement within +/- 2cm is normal.

• Color difference: Slight color differences may occur due to screen display or batch washing differences.

• Manufacturing marks: Loose threads, slight missed stitches, unopened buttonholes, pressure marks, mixed threads, excess glue or glue residue, and other minor production marks.

• Fabric odor: New items may have an odor from fabric or dye. It will gradually fade after ventilation or washing, such as denim.

• Denim items: Batch washing differences and slight differences in distressed areas are normal.

• Genuine leather bags: Due to leather characteristics, color variation, natural grain, vintage marks, pressure marks, material odor, small spots or scratches within 3cm, minor loose threads, and slightly dry zippers are all within internationally accepted inspection standards.

• Shoes: Small spots within 2-3cm, pressure marks, slight scuffs, glue residue or overflow, and differences in sole color or shape are normal production phenomena.

• Silver accessory size variance: A reasonable variance of 0.5-1cm may occur due to different measurement methods.

Refund Methods

Refund to original payment method:

▪︎ After the item is collected and confirmed, the refund will be completed in about 14-21 business days.