CUSTOMER SERVICE

▪︎ For your first purchase, please complete registration verification on the official website and sign in with a third-party account (LINE / Facebook / Google). After joining, you can check your order status throughout the shopping process.

▪︎ New members can receive one NT$150 welcome coupon the day after registration. Higher membership tiers include more exclusive benefits. View Studio Doe membership benefits

▪︎ Please remember to enter your birthday.

After upgrading to Denim Blue or Royal Blue, your birthday coupon will be automatically added to your account on the 25th of the month before your birthday month.

▪︎ Items in the cart are not reserved. Products and gifts are allocated in the order that checkout is completed, so they may sell out before payment is completed.

▪︎ Gift quantities are limited and are given on a first-checkout, first-served basis. If a gift does not appear in your order, it means the gift has run out.

▪︎ Sign in and go to Order History to view order progress and estimated arrival time.

▪︎ We recommend linking the official brand LINE account so you can receive real-time order updates, including shipping notifications.

Order Status Guide

• Unpaid: Please complete payment within 1 hour. The system will automatically cancel overdue orders.

• Paid: Payment was successful and the order has been placed.

• Preparing: Items are being allocated.

• Packing: The order is being prepared for shipment.

• Shipped: Your order has been shipped. Please watch for delivery.

• Expired: The order was canceled because payment was not completed within 1 hour.

* If there are 3 accumulated unpaid orders, arbitrary cancellations, or returns without cause, the account will be restricted from transactions for 1 year.

▪︎ In-stock items: If all items in the order are in stock, orders are shipped in sequence, usually within 3-5 business days after ordering (excluding holidays). Delivery may be delayed during long holidays.

▪︎ Items marked with an asterisk (*): These are second-batch shipment items. Please refer to the product page for the actual shipping time.

▪︎ For unpaid orders, you may adjust the payment method on the order page. Paid orders cannot have items added or removed, payment methods changed, or order details modified.

▪︎ Each order is processed independently. Shipping fees and bundle promotions cannot be combined across orders.

▪︎ Overdue unpaid orders are automatically canceled and cannot be restored. Please place a new order based on the current official website stock and promotions.

▪︎ All promo codes can be used only once. Once an order is placed, whether paid or unpaid, the promo code is considered used and cannot be changed or restored.

▪︎ When the order status is Paid, you can go to Order History, select the order, and click Edit Order to update recipient information.

▪︎ Once an order enters Preparing, processing has started and recipient information can no longer be changed.

▪︎ Within 4 hours after ordering: You may edit the order yourself. Please go to the official website Order History > In Progress, open the order, click Edit Order, and follow the on-screen instructions.

▪︎ After 4 hours: The order can no longer be edited; only cancellation of the entire order is available.

▪︎ Changes are limited to the size or color of the same product. Stock is based on availability at the time of application and may change.

▪︎ If the changed item is a preorder item, it will ship according to the estimated shipping date shown on the product page.

▪︎ If an order includes both in-stock and preorder items, the system will automatically split it once when the order is placed. In-stock items ship first, and the remaining preorder items ship together according to the latest estimated shipping date.
This applies only to the first automatic split of the same order. Further splitting is not available, and split shipment does not apply to exchange items.

▪︎ Different orders cannot be combined.

▪︎ Promotions are based on each individual order. Multiple orders cannot be combined to receive a promotion.

▪︎ If an error message appears during checkout, please take a screenshot and contact LINE customer service for further assistance.

▪︎ Go to Order History, select the order, and choose Edit Order to pay again.

▪︎ Refunds can no longer be converted to store credit. Store credit you already hold can still be used when placing orders (not applicable to shipping fees).