Shopping Guide
How do I join Studio Doe or create a new account?
▪︎ For your first purchase, please complete registration verification on the official website and sign in with a third-party account (LINE / Facebook / Google). After joining, you can check your order status throughout the shopping process.
▪︎ New members can receive one NT$150 welcome coupon the day after registration. Higher membership tiers include more exclusive benefits. View Studio Doe membership benefits
▪︎ Please remember to enter your birthday.
After upgrading to Denim Blue or Royal Blue, your birthday coupon will be automatically added to your account on the 25th of the month before your birthday month.
Why does an item or gift show as sold out at checkout after it was added to my cart?
▪︎ Items in the cart are not reserved. Products and gifts are allocated in the order that checkout is completed, so they may sell out before payment is completed.
▪︎ Gift quantities are limited and are given on a first-checkout, first-served basis. If a gift does not appear in your order, it means the gift has run out.
How can I check my order status?
▪︎ Sign in and go to Order History to view order progress and estimated arrival time.
▪︎ We recommend linking the official brand LINE account so you can receive real-time order updates, including shipping notifications.
Order Status Guide
- Unpaid: Please complete payment within 1 hour. The system will automatically cancel overdue orders.
- Paid: Payment was successful and the order has been placed.
- Preparing: Items are being allocated.
- Packing: The order is being prepared for shipment.
- Shipped: Your order has been shipped. Please watch for delivery.
- Expired: The order was canceled because payment was not completed within 1 hour.
* If there are 3 accumulated unpaid orders, arbitrary cancellations, or returns without cause, the account will be restricted from transactions for 1 year.
How long does it take to receive my order?
▪︎ In-stock items: If all items in the order are in stock, orders are shipped in sequence, usually within 3-5 business days after ordering (excluding holidays). Delivery may be delayed during long holidays.
▪︎ Items marked with an asterisk (*): These are second-batch shipment items. The actual waiting time is based on the product page. If an order includes both in-stock and preorder items, the order will ship together after all preorder items arrive. Split shipments are not available.
Can I change the payment method after placing an order?
▪︎ For unpaid orders, you may adjust the payment method on the order page. Paid orders cannot have items added or removed, payment methods changed, or order details modified.
▪︎ Each order is processed independently. Shipping fees and bundle promotions cannot be combined across orders.
▪︎ Overdue unpaid orders are automatically canceled and cannot be restored. Please place a new order based on the current official website stock and promotions.
▪︎ All promo codes can be used only once. Once an order is placed, whether paid or unpaid, the promo code is considered used and cannot be changed or restored.
Can I change the shipping information for my order?
▪︎ When the order status is Paid, you can go to Order History, select the order, and click Edit Order Details to update recipient information.
▪︎ Once an order enters Preparing, processing has started and recipient information can no longer be changed.
Can I change the size or color of an item in my order?
▪︎ Within 4 hours after payment: You may apply for an exchange yourself. Please go to the official website Order History > Paid:
- Open the order and click Exchange Request
Follow the instructions to complete the process.
▪︎ After 4 hours: If the order is still Preparing, you may contact official LINE customer service and our team will help confirm.
▪︎ Exchanges are limited to the same product in a different size or color. Stock is based on availability at the time of application and may change.
Can orders be split or combined?
▪︎ The system does not provide split-order or combined-order services, to avoid duplicate shipments, wrong deliveries, or missing items. If an order includes preorder items, it will ship together after all items arrive.
▪︎ Promotions are based on each individual order. Multiple orders cannot be combined to receive a promotion.
What should I do if an error message appears when placing an order?
▪︎ If an error message appears during checkout, please take a screenshot and contact LINE customer service for further assistance.
How do I pay again for an unpaid order?
▪︎ Go to Order History, select the order, and choose Change Payment Method to pay again.
How to use store credit
▪︎ If you choose store credit for a return, customer service will deposit the amount into your member account. It cannot be converted back to cash, and can be used to offset product amounts on a future order (not applicable to shipping fees).
