International Members
International payment and invoice
Payment Methods
▪︎ Studio Doe uses a third-party payment platform and supports the following credit cards:
VISA, MasterCard, JCB.
Invoice Information
▪︎ According to Taiwan business tax regulations, orders exported overseas do not require a Taiwan uniform invoice.
A product statement will be included in the package for checking.
Shipping and package tracking
International Shipping Information
Please refer to the following international shipping information based on your order destination and items:
1. Shipping Areas
Region
Country / Area
Asia
Hong Kong, Macau, Mainland China, Japan, South Korea, Malaysia, Singapore, Thailand, Vietnam, Indonesia
Europe
Belgium, United Kingdom, France, Germany, Italy, Luxembourg, Netherlands, Denmark, Finland, Portugal, Spain, Sweden, Norway, Switzerland
Australia / North America
Australia, United States, Canada
Other
Some Arab regions, subject to SF Express announcements
*If the address is in an SF Express restricted or remote area, the order will be canceled and fully refunded.
2. Shipping Fee Calculation
- International shipping uses SF Express. Shipping fees are calculated based on whichever is greater between actual weight and volumetric weight.
- Shoes, bags, and accessories include outer box packaging, so shipping fees are calculated based on volumetric weight.
- If recipient information needs to be changed after shipment, a NT$350 logistics handling fee will be charged according to the logistics company's rules.
3. Shipping Restrictions
- Liquid products can be shipped only to Hong Kong and Macau. Liquid products cannot be shipped to other international areas.
- If the delivery area is restricted or remote for SF Express, the order will be canceled and fully refunded.
- After checkout is completed, you are deemed to have agreed to the international shipping fee calculation and the handling of related duties and logistics fees.
4. Mainland China Delivery Notes
- Within 1 day after shipment, please check whether you receive an SF Express shipping SMS. If not, please contact LINE customer service for assistance.
- After receiving the SMS, please upload the recipient's ID within the deadline according to the instructions. If this is not completed, delivery may fail and additional fees may occur.
- Amount limit: According to China customs regulations, the order product amount (excluding shipping and discounts) must not exceed NT$8,000.
- Quantity limit: A single product may not exceed 10 pieces.
International orders and customs duties
International Order Notes
- Due to longer international delivery times and complex cross-border refund processes, returns are currently not available for international orders.
- If you receive a defective or incorrect item, please contact LINE customer service within 7 days from the day after signing for the package, including holidays.
Customs Duties and Clearance Rules
- Products will be declared based on the actual order amount. If the amount exceeds the local duty-free threshold, duties or related fees must be paid according to local customs rules.
- If taxes or fees are incurred, we will notify you by email. Please confirm payment deadlines and processing status directly with the logistics company.
- If a package cannot be delivered due to refusal to pay taxes, overdue payment, incorrect recipient information, or no one signing for the package, the package will be destroyed by the logistics company after the holding period. The order cannot be canceled or refunded.
- For orders shipped to the United States, import duties are not included in the order amount. DHL will also charge a handling fee of USD$17.5 per shipment. All related fees are payable locally by the recipient.
