CUSTOMER SERVICE

You earn 1 point for every NT$100 spent. Each point can offset NT$1 on an order.

Point Calculation Rules

• Calculated based on the discounted amount, including campaign discounts, promo codes, and Doe Points deductions.

• Every NT$100 spent = 1 Doe Point.

• Points can be earned only on Studio Doe products.

• Excluded from points: shipping fees, store credit, and agent brands such as MARGESHERWOOD.

Example 1

Studio Doe item NT$1,200 (campaign discount NT$60)

MARGESHERWOOD item NT$2,000

Studio Doe amount after discount: 1,200 - 60 = 1,140

→ 1,140 / 100 = 11 Doe Points

(Agent brand MARGESHERWOOD is not counted for points)

Example 2

Studio Doe item NT$1,200 (campaign discount NT$60)

MARGESHERWOOD item NT$2,000

Store credit deduction: use NT$1,500 (the system deducts agent brand purchases first)

Remaining Studio Doe purchase amount: 1,140

→ 1,140 / 100 = 11 Doe Points

(Store credit deducts agent brand purchases first, so the Studio Doe amount is still fully counted for points)

Example 3

Studio Doe item NT$1,180

Store credit deduction: use NT$500

Studio Doe amount after discount: 1,180 - 500 = 680

→ 680 / 100 = 6 Doe Points

(Store credit is not counted for points)

• Domestic orders: Points are added around the 10th day, counted from the day after convenience store pickup or home delivery receipt. If an order is returned or exchanged, Doe Points will be credited within approximately 3 days after the return or exchange is completed.

• International orders: Points are added around the 10th day after the order is shipped.

• You can go to Account Overview > Doe Points to view your point balance, usage status, and expiration date.

• Regular reward points are valid for 180 days, counted from the day after they are added; points from special campaigns follow each campaign's terms. The system will deduct points by earliest expiration date first. Expired points will automatically become invalid at 23:59:59 on the expiration date without further notice.

• Doe Points can be used to offset purchases of Studio Doe products. The maximum deduction per order is 20%.

• How to use: add items to cart → go to the order confirmation page → enter the Doe Points you want to use. The system will automatically deduct the corresponding amount.

• Cannot be used for: shipping fees and agent brand products.

Rules for Combining with Other Promotions

Deduction order at checkout:

1. Sitewide campaigns (product discounts / campaign discounts / promo codes)

2. Doe Points

3. Store credit (deducts agent brands first)

Reminder

If the order amount after deduction does not meet the free shipping threshold, shipping fees will be charged.

Doe Points are considered a discount and are calculated in the same way as other discounts. The system calculates campaign thresholds based on the actual order amount after discounts, excluding shipping fees. If the amount after deduction does not meet the threshold, the campaign benefit cannot be applied. Once Doe Points are applied to an order, the deduction is final and cannot be adjusted. Please consider carefully before placing the order.

• After a return application, including a partial return, Doe Points will be returned within about 3 business days after the refund is completed.

• Doe Points are member reward points. They cannot be exchanged for cash or store credit, and cannot be transferred to another account.

• If you want to return a preorder item after receiving it and the original order's Doe Points have expired, the points cannot be returned.