Returns & Exchanges
Return Process
Return Request
You have 10 days from the date you receive your order to request a return.
Sign in to your account, go to Order History, select the order you wish to return, and submit a return request.
Each order is eligible for one return request only, so please include all items you wish to return in the same request. Returns are free of charge.
If you run into any issues with your return, please reach out to us at usmkt@studiodoe.com, and we'll be happy to help.
Return Policy
Your return must arrive at our warehouse within 10 days of receiving your return label. Returns that arrive after this deadline will not be eligible for a refund.
We do not offer direct exchanges. If you would like a different size or color, please return the original item within the return window and place a new order.
Original shipping charges are not refunded.
If a partial return causes your order to fall below the minimum requirement for free shipping, promotions, or discount codes, the applicable difference will be deducted from your refund. Complimentary gifts must also be returned if the remaining order no longer meets the qualifying threshold; otherwise, the full retail price of the gift will be deducted from your refund.
Please pack items from different orders separately.
Items sent back without a return request can't be accepted.
Items must be returned unworn, unwashed, and in their original condition, with all original tags, packaging, and complimentary gifts included. Shoes must be returned with the original shoebox and all accessories, securely packed in a protective shipping box. If an item or its original packaging is incomplete, damaged, or does not meet the return requirements, a handling fee may apply, and STUDIO DOE reserves the right to refuse the return.
How to Return
Sign in to your account and go to Order History.
Select the order you wish to return and submit a return request.
You'll receive an email with return shipping instructions.
Pack all the items you're returning in a small box or package.
Print the label and attach it to the outside of the package.
Drop the package into a USPS collection box or package drop box. This label works a little differently, so there's no need to have it scanned by USPS staff at the counter.
Make sure your return arrives at our warehouse within 10 days of receiving your label, as late returns will not be eligible for a refund.
What can't be returned?
Returns requested outside the return window.
Personal hygiene items: underwear, sleepwear, socks, swimwear, and items with a built-in bra.
Jewelry, including earrings, necklaces, rings, and bracelets.
Final Sale items — marked on the product page and at checkout.
Items showing signs of wear, including fragrance or smoke odor, makeup or other stains, removed tags, washing, or damage.
Shoes showing signs of wear, including worn or stained soles, creasing, or damage. Shoes must be returned with the original shoebox and all accessories. Please do not attach labels, write on, or use the original shoebox as the shipping box.
Received something wrong or damaged?
Email us at usmkt@studiodoe.com with your order number, clear photos, and a short description. We'll cover return shipping and refund you in full.
What Is Not Considered a Defect
The following are considered normal product characteristics and are not considered defects:
Measurements: A variation of ±0.8 inch due to manual measurement is considered normal.
Color: Slight color variations may occur due to screen settings, materials, or production batches.
Production Details: Minor loose threads, stitching irregularities, unopened buttonholes, creases, or traces of adhesive may occur during production.
Fabric Odor: New items may have a slight fabric or dye odor, which will fade with airing or washing.
Denim: Wash, color, and distressing may vary slightly between pieces.
Genuine Leather: Natural variations in color, texture, markings, minor scratches, or material scent are considered normal characteristics of genuine leather.
Shoes: Minor marks, creases, scuffs, adhesive residue, or slight variations in the sole may occur during production.
Jewelry: Measurements may vary by approximately 0.5–1 cm depending on the measuring method.
When will I get my refund?
Once we receive and check your return, your refund goes back to your original payment method within 14-21 business days.
Depending on your bank, it may take a few more days to appear.
Can I change my order before it ships?
Within 4 hours of payment: Go to Order History, open the order, and click Exchange Request.
After 4 hours: If your order is still Preparing, email us at usmkt@studiodoe.com and we'll check.
Once your order has shipped, we can only process a return.
What happens if my returned item has stains, damage, or doesn't meet return requirements?
If a returned item is found to have stains, damage caused by wear, or otherwise doesn't meet our return standards, we're unable to process the return. You will be notified by email and responsible for the shipping fee to have the item sent back to you.
If payment isn't completed within 30 calendar days, we reserve the right to process the item at our discretion.