Shopping Guide
How do I create an account?
Sign up using your email address, Google, or Facebook account. Once you're signed in, you can track your orders anytime in Order History.
New members receive a USD$8 welcome coupon the day after signing up. Add your birthday to your profile — Denim Blue and Royal Blue members receive a birthday coupon on the 25th of the month before their birthday month.
Why did an item sell out while it was in my cart?
Items in your cart aren't reserved. Products and gifts are allocated when checkout is completed, so they can sell out before payment goes through.
Gifts are limited and given on a first-checkout, first-served basis.
How do I check my order status?
Sign in and go to Order History.
- Unpaid — Please complete your payment within 1 hour. Otherwise, the order will be automatically canceled.
- Paid — Payment went through and your order is placed.
- Preparing — We're pulling your items.
- Packing — Your order is being prepared for shipment.
- Shipped — Your order is on its way.
- Expired — Payment was not completed within 1 hour, so the order has been canceled.
How long until my order ships?
Delivery times vary depending on your location and the carrier. You'll be able to follow your package with the tracking number in your shipping confirmation email. Delivery may take longer during holidays or peak periods.
Preorder items (marked with *): Estimated arrival is listed on the product page. If your order includes both in-stock and preorder items, everything ships together once all items arrive. We don't offer split shipments.
Can I change my payment method after ordering?
Once payment is complete, orders can't be modified — no adding or removing items, and no changes to payment details.
Each order is processed on its own. Shipping fees and bundle promotions can't be combined across orders.
Promo codes can be used once. Once an order is placed, the code counts as used.
Can I change my shipping address?
While your order status is Paid, go to Order History, select the order, and click Edit Order Details.
Once your order status changes to Preparing, we've started packing and you can no longer edit the address yourself. If you need to make a change, please contact us at usmkt@studiodoe.com for assistance.
Can I change the size or color?
If your order is still Preparing, email us at usmkt@studiodoe.com, and we'll check.
Exchanges are for the same item in a different size or color, subject to stock.
Can I split or combine orders?
No. We keep each order intact to avoid duplicate shipments and missing items.
Promotions apply per order and can't be combined across orders.
Something went wrong at checkout. What do I do?
Take a screenshot and email us at usmkt@studiodoe.com — we'll help you look into it.
How can I pay for an unpaid order?
Go to Order History, select the order, and click Change Payment Method to complete your payment.
* Please note: if you violate STUDIO DOE ordering or return policies without cause or in bad faith, we reserve the right to suspend your account, deny access to our services, and place your account on a restricted transaction list.