Delivery
Where do you ship?
We currently ship within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses.
How much is shipping?
Shipping costs are calculated based on the total weight of your order and your delivery location. The final shipping fee will be displayed at checkout before you complete your purchase.
When will my order ship?
For in-stock items, orders are usually processed within 1–3 business days after your order is confirmed, excluding weekends and holidays.
How long does delivery take?
Delivery times vary depending on your location and the carrier. You'll be able to follow your package with the tracking number in your shipping confirmation email. Delivery may take longer during holidays or peak periods.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order leaves our warehouse. You can also find it in Order History.
What if my address is wrong?
Please double-check your shipping address at checkout. If a package cannot be delivered because of incorrect or incomplete address information, we're unable to reship it, and any additional costs will be your responsibility.
What if I'm not home?
Delivery is handled by USPS or GOFO. If you're not home at the time of delivery, your package will be handled according to the carrier's delivery policy.
What if my package is lost or arrives damaged?
Contact us at usmkt@studiodoe.com with your order number, and we'll help sort it out.
* Please note: if you violate STUDIO DOE ordering or return policies without cause or in bad faith, we reserve the right to suspend your account, deny access to our services, and place your account on a restricted transaction list.